rsltool.com

FAQ + troubleshooting

Available since v0.1.0 · Last updated 2026-06-04

Compatibility

Which macOS versions are supported?

macOS 12 Monterey through macOS 15 Sequoia. macOS 14 Sonoma + 15 Sequoia are the primary test targets. macOS 11 Big Sur is best-effort — most features work but Live-Sync attach is unstable.

Apple Silicon vs Intel?

Universal binary. M-series Macs run native (no Rosetta). Intel (2018-2020) runs on the x86_64 slice — works but the gear-optimizer brute force is 3-5× slower.

Will it ever ship for Windows / Linux?

Windows is on the roadmap.

Free vs paid

What’s actually free, forever?

See the pricing table. Highlights:

How many Raid game accounts does my license cover?

Depends on tier. Free and Trial bind to one Raid account on first launch (the first Plarium Play account detected). Premium and Founders work with unlimited Raid accounts — switch freely in Plarium Play. This is the main pricing differentiator vs per-account web tools, where 5 Raid accounts cost 5× the subscription.

What does the 7-day trial unlock?

Almost everything Premium has, except full per-hero stats in Team Picker (HP / ATK / DEF / CR / CD / ACC / RES). Stats stay speed-only on trial — by design, because speed-only is the freemium hook and full-stats is the paid upsell. Trial users see an upgrade hint where the full-stats table would be.

Payments & refunds

Which payment methods are accepted?

Two rails, picked at checkout:

Refund policy?

Digital good with immediate access → no refunds by default. Exception: email [email protected] within 14 days of purchase if the Service was misrepresented or didn’t work as described. We review case-by-case; if approved, card refunds via Stripe (5-10 business days), crypto refunds in USDT (TRC20).

Can I switch from Monthly to Annual?

Yes — from the Stripe Customer Portal at rsltool.com/account → Manage subscription. The current period prorates against the new plan’s price; the change takes effect immediately.

What happens when my Premium expires?

Your data and saved builds stay forever. Only the gated features lock. Re-subscribe any time and everything unlocks again — no re-setup.

Troubleshooting

App says “Plarium Play not found” but it’s running

See Account import → common questions. Most often: Raid not yet on the main screen, or you need to grant macOS Accessibility permission.

App crashes on launch

  1. Quit RSL Tool fully (⌘Q, not just close window).
  2. Quit Plarium Play.
  3. Re-launch RSL Tool first, then Plarium Play.
  4. If still crashing, send us the crash report from ~/Library/Logs/DiagnosticReports/ via [email protected].

License says “invalid signature” when pasting JWT

Either you copied a partial token (it’s 3 dot-separated parts; all three are needed), or your local clock is wildly off (more than 24h drift). Re-copy the full token from the email, and check your Mac’s clock.

The Team Picker shows wrong SPD values for my heroes

Likely cause: account dump is stale. Refresh from Settings → Account or toggle Live-Sync on. If values are still wrong after fresh re-read, that’s a stat-resolution bug — please report.

How do I report a bug?

Three options, in order of preference:

  1. Discord #bug-reports — fastest, public so other users benefit
  2. Email [email protected]
  3. If you’re a Founder, the private #founders Discord channel

Privacy & security

What data does the app collect about me?

Full breakdown at /legal/privacy. TL;DR: your email (for license delivery), Mac hardware fingerprint (for license binding), and — only if you opt in — anonymous gameplay telemetry (no link to your email or license). We never see your Plarium password.

Is using RSL Tool against Plarium’s ToS?

Using third-party tools may technically violate Plarium’s EULA. We don’t modify Plarium’s servers or game data, we don’t intercept network traffic, and we don’t provide automated gameplay beyond what you could do manually. To our knowledge no RSL Tool user has been banned. Use at your own risk applies regardless — see Terms.

Where to get support